Friday, February 1, 2013

Your Legacy Phone System

phone-problemsAbandoning a legacy system altogether simply isn’t feasible for some businesses.

After investing thousands of dollars into equipment,from handsets to the system itself, retiring the system might be out of the question. If you are reading this , however, it has become evident that your business has outgrown its current system, your legacy system is lacking modern features that could help you gain competitive advantage, and/or your business is expanding rapidly. Obviously, simply retaining your legacy system and hoping that it will continue to meet future demand is much like an ostrich hiding its head in the sand.

Businesses that are well-served by their existing system and looking to avoid the cost of new equipment may opt for legacy system integration. Integration solutions allow an enterprise to keep its existing system and free up the capital expense for other expanding business needs. According to PC World's Zack Stern, “Your biggest savings could come from cutting your current Analog/ISDN PRI/BRI cord—the phone ‘trunk’ into your business,” Stern says. With IP trunking in its place, you instead connect through the internet, sharing phone traffic with your Internet service. “The switch can streamline your monthly fees. But you’ll have to add hardware to make this transition. Many  systems can work with your currently installed system hardware. You’ll connect from the  phone system into  controller hardware, which in turn connects to your Internet Telephony Service Provider (ITSP). The ITSP finally taps into the public phone network, reaching anyone on any phone.”

However, integration is a poor choice for enterprises where:
*Business growth has exceeded system limits
*The business requires remote office integration
*The business requires telephony features not supported by existing system

According to TechDay, the rising costs of keeping a legacy system reliable under increasing demand—not to mention a more competitive business environment—is simply not viable for some modern businesses.

As Jon Arnold, principal at J Arnold & Associates explains it: “Businesses have never had so much choice … when making decisions around telephone systems.”

Monday, January 28, 2013

Great Article from Reuters-Apple: The slaying of a tech hero

from http://blogs.reuters.com/edgy-optimist/2013/01/25/apple-the-slaying-of-a-tech-hero/ 

By Zachary Karabell

January 25, 2013

Apple’s quarterly results this week drew a flood of reactions – almost all negative. Given how well the company did under almost any absolute measure, this is odd, though, for Wall Street, not necessarily surprising.

But the arc of Apple’s rise and temporary fall tells a more troubling story about our current inability to maintain positive momentum about any aspect of our culture. We slay our heroes with casual abandon. Then we wring our hands about the absence of positive catalysts in our world today.

Apple’s stock, already in relative free fall from an all-time high of more than $700 a share, plunged nearly 12 percent on the news. The company has now lost 35 percent of its value in four months – which represents an astonishing $235 billion. This decline alone is larger than all but three companies in the S&P 500, and larger than the gross domestic product of more than 140 countries.

That equity collapse was echoed by deeply pessimistic analysis of the company in the financial and tech media. Jim Cramer of CNBC railed against the post-Steve Jobs management under chief executive officer Tim Cook for failing to communicate a compelling vision. Others were less kind, dismissing the company as having no pipeline, no vision and little growth. “I think this is a broken company,” said noted investor Jeffrey Gundlach.

Apple matters on multiple levels: it is still (barely) the world’s largest company by market cap; it has been cited as a beacon of American innovation, led by a rare visionary, Steve Jobs, who resurrected the company he’d founded in the decade before his death; its products have been more than just hardware devices – consumers view them as a talisman, defining identities and allowing people to manifest their personal and professional lives as they chose. In the past few years, its stock price has been a proxy for that enthusiasm.

So what happened? What’s most stunning about Apple’s stunning and sudden fall is that it is unfolding in the context of still stunning actual results. Not only has the company not ceased growing, it is expanding at an astonishing clip. Its revenue in the fourth quarter of 2012 was $54.5 billion compared to $46.33 billion a year ago – which is a rise of 18 percent. Eighteen percent in a world economy that is barely growing 3 percent. It sold 47 million iPhones in the quarter compared to 37 million a year ago, and 23 million iPads compared to 15 million a year ago.

Yes, Apple earnings were flat, and stock market mavens point ominously to declining margins and shrinking earnings as telltale signs of trouble. But that isn’t a sign of shrinking market share – which has been nearly fatal for former leaders such as Blackberry and Nokia. No, Apple increased its global share of smartphone sales in a market that is hardly robust – as Samsung, Apple’s main competitor revealed as well. And issues of tight margins and spending more money to produce and market the same products are hardly Apple-specific and often given a pass by investors for companies such as Amazon or LinkedIn.

Still, Apple is not just another story of the bizarre way that Wall Street can value a company. It is that, but it’s more as well. It seems like only yesterday that Apple was being hailed as the great company of our age, with its dying founder lionized in a best-selling biography as a genius not just of our time but of any time. It seems like only yesterday because it basically was only yesterday.

And before its recent image travails, Apple’s sharp ascent was equally stunning – written off as dead by the late 1990s, it emerged as the tech innovator par excellence by the mid-2000s, invested with every virtue. Now, it is regarded as a has-been, hocking commoditized phones that any Chinese manufacturer can produce and tablets that every company in the world seems to be making, led by a CEO whose expertise is rationalizing the supply-chain. Hardly the stuff of dreams.

It’s fair to say that Apple was never as transformative a social and technological force as myth would have it. And the slaying of heroes is hardly unique to our era. But the speed of lionizing and then annihilating is enough to take your breath away. It’s the cultural equivalent of creative destruction. But unlike the economic version, it’s hard to see where the creative element creeps in.

It is true that Apple functions in a ruthlessly competitive industry that is both fickle and short-term. Phones and tablets are ever-more essential but command about the same consumer loyalty as fashion: Cool one day, tired the next – even if you are a juggernaut like Apple.

Perhaps the market and the media are simply accelerating an inevitable process. You only get to be on top for a while, before the buzz and the business move elsewhere. In that sense, Apple is just an oversized corporate ingénue, with its brief moment fading and someone else soon to take its place, before the cycle begins again.

But the cultural message embedded in tearing Apple down is more pernicious than doing the same to a fading starlet. Beneath the furor, Apple continues to do its business exceedingly well and continues to give people what they need and want. For now, it is largely media and Wall Street that are writing Apple’s obituary – not customers.

The message may prove to be correct, or it may not, but the complete lack of perspective about how hard it is to create something of worth compared to how easy it is to tear something down does not send a constructive signal or engender the better angels of our nature.

Apple was always likely to decline from its heights. But not because it failed, simply because others succeeded. In the story of Apple, and how we tell it, we have a metaphor for the story of the United States in recent years: a tendency to see the end, and then hasten it. Apple’s success was an example of what the United States can do brilliantly. The recent reaction to it shows that we can also excel at self-immolation.

Better to nurture the former instincts. The other will lead nowhere, and fast.

PHOTO: A customer is helped by an Apple employee while looking over the iPad mini after the device went on sale at Apple’s retail store in Palo Alto, California November 2, 2012. REUTERS/Robert Galbraith

Wednesday, January 23, 2013

AT&T Investing $14 billion in New Technology, As Long As It’s Not Copper


From iphonehacks.com- November 2012-According to AT&T chairman and CEO Randall Stephenson, AT&T is going to invest $14B in its networks over the next three years. The investments are going to focus on wireless ($8B) and wireline ($6B), but in this case it isn’t copper wire that being invested in, but IP technologies over fiber. Is the POTS line entered a death spiral? The opening paragraph of the article by Stacey Higginbotham sets the tone for what is coming for AT&T and the network:
AT&T is done with its copper telephone network and copper DSL business, according to its CEO and chairman Randall Stephenson, who spoke Wednesday at an analyst conference in New York City. The company believes that an all-IP network is the path to more profitable future.  Given the millions of subscribers that are dependent on the copper telephone lines and copper DSL products, AT&T has offered a $14 billion fringe benefit for those customers and the regulators who will likely balk at the idea of AT&T stopping its investment in copper.
Via: 
GigaOm
Read the whole article at http://www.iphonehacks.com/2012/11/att-investing-14-billion-in-new-technology-as-long-as-its-not-copper.html.

So where does that leave the millions of customers who depend on the existing copper infrastructure , from single analog lines to traditional T-1s? Let's just say , they are in a funny place. And not funny like HaHa.

Monday, January 21, 2013

Business Exchange Speaking Engagement

It was my pleasure to speak at the Business Exchange Chapter of All About Referalls this past Thursday.

The main topic was "Four basic communications points to review  to be sure you are ready for business in 2013". During the brief question and answer session following , I fielded several very good questions from the members.  Thanks to everyone for allowing me to speak. For more information on the Business Exchange , visit the website http://aar-bx.com/.

Monday, January 14, 2013

Communications Check List

Four basic communications points to review  to be sure you are ready for business in 2013.

1. Look at your bill from your provider - while this may seem simple , it's suprising how many people don't really review their actual bill periodicallyBe sure to look for things like unnecessary charges and services that you aren't using or don't need.  This applies to both the bill for your voice services and your internet , expecially if they are two separate bills.

2. Are your customers getting busy signals or do you have an unusual amount of calls going to voicemail? This could be a sign that your voice services are under provisioned or other problems.

3. Take a long hard look at your internet bandwidth. Every company is growing more and more dependent on internet based applications and programs. Do you have sufficient bandwidth to be able to handle all the Web 2.0 and internet portal applications that are coming down the pipe?

4. Are you and your employees as mobile as you need to be? Mobility is one of the bigest pluses of the new age. Fully taking advantage of Unified Communications and Collaboration can be a huge boost to productivity.

These are just a few of the things you can and should examine to insure that your business is ready for the changes that are coming your way in 2013 and beyond.




Monday, January 23, 2012

Help for those businesses affected by January 2012 storms

We hope that your business or home has not suffered any recent ill affects from the storms that have rolled through the Birmingham area this morning.

If you are one of the businesses that have suffered damage or are currently down due to power or communications outages, we can help you restore some or all of your communications. As always, we will do this at NO COST to you. You have seen many companies post offers of help to storm victims but at some cost....WE DO THIS FOR FREE! If we can help you....email us at info@etechcomm.com or call 205-942-1121.

Monday, January 2, 2012

What will 2012 bring us? Its really up to you!

“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.”

-Warren Buffett

 

 

 

There are people who are waiting for the stock market to come back or the results of the election.

They are waiting to see what somebody else is going to do!

I heard somebody the other day say,” I am waiting to see what the big boys do. Small business is driven by what big business does.”

What drives big business? Consumers and demand drive big business. Do big businesses “wait” to see what consumers are going to do? Of course not , they do things to create demand and drive business. Notice what I said “do things”.

A friend of mine was lamenting the sorry condition of sales at his company. His comment was . “Nobody is doing anything right now.” Once again , that “doing” word. So if somebody was doing something..business would be better…right?

We had lots of changes in 2011in technology and in the business climate. Most would say that the  business changes were not for the good. Companies that historically did business a certain way found that things just didn’t work the way they used to. Markets like housing changed forever….they will never be the same again.

There are three kinds of people:

Those who make it happen.

Those who watch what happens.

Those who wonder what happened.

Vast sweeping changes have ended civilizations and dynasties. They also create gigantic opportunities for the ones who can adapt and capitalize on them. Will you be one of the ones that embrace the changes and use them to create new opportunities or are you waiting?